Who we are
SuperToasty is an AI systems agency. We build AI systems and automations, improve how businesses are found in search and AI answers, and help their websites turn visitors into enquiries. We operate from Singapore and work with clients anywhere.
These terms cover two things: using this website and Luna, our AI assistant, and working with us as a client. If we sign a proposal or agreement with you, that document takes priority where the two differ.
Using this website
You can browse, read and share what is on supertoasty.com. The words, images, videos, logos and code on the site belong to SuperToasty or the people who licensed them to us. Please do not copy or reuse them commercially, scrape the site, or try to get around anything that protects it.
Case studies describe work for specific clients. The numbers in them are those clients' results, not a promise about yours. Sample case studies are labelled as samples.
Luna, our AI assistant
Luna answers questions about what we do and helps you scope a project. Its replies are generated by an AI model, so they can be incomplete or wrong. Treat them as a starting point for a conversation with our team, not as advice you can rely on, and not as legal, financial or professional advice.
Luna cannot agree a price, a timeline or a contract on our behalf. Anything it says about cost or availability is indicative until a person from SuperToasty confirms it in writing.
Please do not share passwords, payment details or other sensitive information with Luna. Conversations are stored so that our team can follow up; our privacy policy explains how.
Working with us
Client work starts with a written proposal that sets out the scope, deliverables, timeline and fees. Work outside that scope is quoted separately before we begin it.
We will need things from you along the way: access to the tools and accounts the work touches, timely answers and approvals, and content or data that only you hold. Delays on those push the timeline back.
Where we build on third-party platforms (for example an AI model provider, a CRM, an advertising platform or a hosting service), their terms apply to your use of them. We choose them carefully but we do not control their pricing, outages or policy changes.
Fees and payment
Fees are set out in the proposal. Unless it says otherwise, invoices are due within 14 days, and recurring services are billed at the start of each period.
Third-party costs such as software subscriptions, advertising spend and API usage are separate from our fees and are either billed to you directly by the provider or passed through at cost.
If an invoice is overdue we may pause work until it is settled. If the pause lasts more than 30 days we may treat the engagement as ended.
Who owns what
Once a project is paid in full, you own the deliverables we made for you: the automations, the pages, the copy, the designs.
We keep the tools, templates, code libraries and know-how we bring to every project, and you get an ongoing licence to use them as part of your deliverables. Anything licensed from a third party stays on that party's terms.
Unless you ask us not to, we may name you as a client and describe the work in general terms. We will not publish your figures or confidential details without your written agreement.
Confidentiality
Both sides keep the other's non-public information private and use it only for the work. That includes your business data, our methods and pricing, and anything marked confidential. The obligation continues after the work ends, except for information that becomes public through no fault of the receiving side or that the law requires to be disclosed.
Results
We work to agreed measures and report honestly against them. We do not guarantee a particular ranking, conversion rate, revenue figure or saving. Outcomes depend on your market, your offer and the platforms involved, and any figures in a proposal are estimates based on comparable work.
Liability
Our total liability for any engagement is limited to the fees you paid us for that engagement in the three months before the claim arose. We are not liable for indirect or consequential loss, lost profit, lost data or losses caused by third-party platforms.
Nothing here limits liability that cannot be limited under Singapore law, including for fraud or for death or personal injury caused by negligence.
Ending an engagement
Either side can end an engagement with 30 days' written notice, unless the proposal sets a different term. You pay for work completed up to the end date, and we hand over the deliverables that have been paid for.
Either side can end immediately if the other seriously breaches these terms and does not fix it within 14 days of being told.
Affiliate and partner links
Some links on this site, in our resources or in our newsletters are affiliate or partner links. If you buy through one, we may earn a commission at no extra cost to you. We only link to tools we use or have evaluated, and a commission never changes what we recommend to a client.
Changes to these terms
We may update these terms as the business changes. The date at the top shows the current version. Continuing to use the site or Luna after a change means you accept the updated terms. For client work, the terms in force when the proposal was signed continue to apply to that proposal.
Governing law
These terms are governed by the laws of Singapore. Any dispute that we cannot resolve by talking it through will be dealt with by the courts of Singapore.
Contact
Questions about these terms: hello@supertoasty.com.