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Physiotherapy clinic

Northpoint Physio

Bookings, patient records and daily admin connected, so the front desk stopped entering the same details twice.

3× fasterThe same daily tasks
−14 hrsStaff time back each week
6 weeksFrom audit to live
Angel, Clinic Director, 0:22

The situation

The clinic ran on several systems that did not talk to each other. The same booking and patient details were typed more than once, and daily admin took the front desk away from patients.

What we built

  • Bookings, records and daily admin connected into one flow
  • Details entered once and carried through
  • Monitoring, so a failed step is caught by us, not by the front desk

Before and after

The same daily tasks

BeforeBefore
After3× faster

Bars indexed to the starting level.

How it went

  1. Where it started

    Three systems, the same details typed twice, and a front desk doing admin instead of seeing patients.

  2. Week 1

    Free audit: we mapped how a booking and a patient record moved through the day.

  3. Week 2

    Agreed what to connect first and where a person still checks the work.

  4. Weeks 3 to 6

    Built, tested with the front desk, switched on, and watched for a fortnight.

  5. Where it landed

    One flow. The same tasks three times faster, and 14 hours a week back to the front desk.

What changed

“Now everything’s in one place. We’re getting through work so much faster. Honestly, we’ve never run this smoothly.”

Angel, Clinic Director, Northpoint Physio

Services used

All case studies

Free audit

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What you get back

  1. Where you standThe numbers we can see from outside: search, site, ads, and what your team is doing by hand.
  2. What we would do firstOne or two changes, with the result we would expect and how we would measure it.
  3. A straight answerWhether we are the right people for it. If not, we say so and point you elsewhere.